Llandudno residents have been left outraged after changes were revealed to one of Arriva’s bus services.

The number 12 service, which travels from the Rhyl Bus Station to Llandudno’s West Shore, will be changed, with an altered route only running to the Wetherspoons at the Old Palladium Cinema.

Arriva Bus area managing director, Michael Morton, in a letter to the Llandudno Town Council said: “It will no longer run up to West Shore as this section is little used and another service covers the distance.

“Services 14 and 15 already run between Llandudno Palladium and West Shore and the frequency is sufficient for the numbers of customers travelling.

“We also plan to run service five on Sundays and Bank Holidays up to West Shore.”

This decision, which is due to come into effect on March 4 because of issues with reliability, has left many residents worried about the lack of access they will now have to West Shore and Llandudno Town Centre.

Residents of the Manor Park residential home have raised their concerns by contacting Arriva through a letter and signed petition with nearly 100 names requesting to keep the number 12 service going.

Reverend Jane Allen, a resident at Manor Park, said: "This service is a lifeline to some people. What's the point in taking it away?

"They are taking independence away from people. Nearly 100 people live here any only about one fifth would have a car. So we feel we've got to fight for this."

The residents, with the help of Conwy County Borough Councillors Harry Saville and Louise Emery recently ran a survey to record the number of passengers that caught the number 12 bus service between West Shore and the Palladium.

Mrs Emery said: "Harry and I have been taken aback with the number of residents that have contacted us about the change of service to West Shore.

"It is clear the frequency of the number 12 bus was essential for local residents and there are fears around what the changes mean."

She met with Mr Morton on Monday where he assured her that the West Shore area would still be covered b the number 14 and 15 services.

However, there were still concerns about the new services not running beyond 7.30pm from Mondays to Saturdays and 6pm on Sundays.

Mrs Emery said: "We are disappointed with the changes as it seems that West Shore residents are being penalised in order to increase the reliability of service across the whole No.12 route.

"Arriva have said they will monitor the passenger numbers and provide an inspector to do so at the Palladium stop when the changes come in early March.

"Harry and I will make sure these passenger numbers are also noted in the busier summer months."

Number 12 bus service changes are also set to effect groups within the area with the Llandudno Blind Veterans recently starting a lunch club at The Lilly because the number 12 bus stopped across the road.

Organiser Sonia Griffiths said a lot of the attendants relied on the bus to get to the monthly event and without the bus would struggle to make it.

She added: "It is very inconvenient. We've only just started this and it would be devastating if we had to stop it. It's ridiculous."