A NURSING HOME in Llandudno has been praised by its residents, following a visit by Care Inspectorate Wales (CIW).

Orme House, at Ty Gwyn Road, was visited by the care body in January, with a report published some months later.

Catering for up to 14 residents, the home had made several improvements having been handed recommendations after its previous inspection.

Several residents praised the home when speaking to CIW, with one person saying “I’m really independent and don’t need much help from staff”.

Others said “I can go where I want and do what I want to do” and that “staff are really nice, they listen to me if I’m not happy”.

A summary of the inspector’s report states: “People speak positively about the care and support they receive and are happy living in the home.

“Care staff understand people’s needs and are provided with clear strategies regarding how care and support should be delivered.

“There is a strong emphasis on encouraging and further enhancing people’s independence and assisting them to achieve their personal outcomes.

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“People have access to community health and social care services and are encouraged participate in recreational activities of their choice.

“A pre-admission process is in place which assesses and considers people’s compatibility with each other, and the information is used to inform personal plans and risk assessments.

“People know how to raise a concern and improvements have been made to previous areas of improvement since the last inspection.

“The home is spacious, and people’s rooms are personalised. Maintenance and health and safety checks are completed.

“The service provider completes safe recruitment checks and newly employed care staff receive a formal induction.

“Care staff speak positively about the support provided by the new manager, and they receive supervision and training.

“The responsible individual (RI) has a good oversight of the service, and quality monitoring audits and reports are completed.”