Changes to the Llandudno to West Shore section of a popular bus route came into effect on Sunday despite major objection.

Arriva's number 12 bus will now stop at the Llandudno Palladium rather than venturing to West Shore in an aim to increase the reliability and efficiency of the service.

An Arriva spokesperson said: “This decision has not been made lightly, and a number of issues were taken into consideration. We hope that the revised timetable and route will help ease this problem.

"We would like to apologise for any inconvenience caused and reassure passengers these changes have been made with their best interests at heart.

"We will continue to work with local councillors to monitor the effectiveness of the service change."

Arriva Buses Wales managing director Michael Morton, in a letter to Aberconwy Assembly member Janet Finch-Saunders, said there was another reason the buses have been stopped from going to West Shore.

In the letter Mr Morton said complaints had been made by residents which said too many buses were waiting at the West Shore shelter.

However, other Llandudno residents affected by the changes are still showing hostility towards the change and said complaints from the West Shore were outrageous.

Llandudno man Allen Bell said: "This (changes to the route) is the most mean spirited act possible. There is no sense in this decision what so ever."

He said elderly bus users would now be forced to wait in the cold as they change buses.

A fellow Llandudno resident Irene Parker, who has been catching the number 12 bus for a number of years between Llandudno and the West Shore, said the buses stopping at the Palladium would also cause issues creating traffic congestion within the town.

Mrs Parker said she would be sad to see it change. She said: "I have my good days and bad days, but if I can't walk I know I can jump on public transport. The service has been there since there were trams in the town, the joining of the two shores has always been a thing."