RESIDENTS are being urged to be vigilant of phone and email scams related to council tax.

Conwy County Borough Council said that if there is any doubt whether a website, email or phone number is genuine, the best response is to stop replying, avoid giving out any personal information, and to not click on any links or download any files.

Residents can instead get free help and advice on council tax and benefits directly from the council by phone or email.

If you receive a call, text message or email claiming your account is in arrears, or that you are entitled to a refund, do not give your bank details.

As with any cold call, if you are in any doubt, take the caller's number and check that it is valid. A legitimate council employee will not mind you doing this.

It is also helpful to remind vulnerable relatives and friends to be cautious with their personal and bank details.

For help and advice, contact the council on 01492 576607, email counciltax@conwy.gov.uk or visit www.conwy.gov.uk/counciltax