AN MP HAS said she is "gobsmacked" that train operator Avanti West Coast has been handed a short-term contract extension.
The extension was given to the operator, which has struggled with reliability and punctuality during parts of the past year, by the Department for Transport (DfT).
Avanti's contract was due to expire at the end of March but has now been extended until October 15.
Virginia Crosbie, MP for Ynys Môn, said: "I am gobsmacked the government has given this extension as will many passengers and businesses who are at their wits end over this terrible, unreliable service.
"The performance of Avanti has improved only very slightly but it is still miles away from what it should be.
"I will be seeking an urgent meeting with the rail minister to better understand this decision.
"In that meeting I will be explaining how my own community of Ynys Môn has been particularly badly hit by how bad Avanti is with a lack of direct trains between Holyhead and London, cancelled services and poor communication.
"We simply do not have a seven-day-a week rail service," Ms Crosbie added.
"It is not good enough.
"Time and time again Avanti has promised improvements but it has more often than not come to nothing.
"I have no faith Avanti can turn this service around. Something I said in a parliamentary debate four months ago - and I will again tell the minister my view has not changed."
The FirstGroup-owned company runs trains on the West Coast Main Line between London Euston and Glasgow Central, with branches to Birmingham, North Wales, Liverpool, Manchester and Edinburgh.
Graham Sutherland, FirstGroup chief executive, said: “We are working closely with Government and our partners across the industry to deliver a successful railway for our customers and communities.
“Performance at Avanti is steadily improving and, since the introduction of the new timetable in mid-December, the number of services has increased by more than 40 per cent compared to last summer, with more seats and better frequencies.
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“Today’s agreement allows our team to continue their focus on delivering their robust plans to continue enhancing services for our customers, including further progress on our train upgrade and refurbishment programme.”
Mark Harper, transport secretary, said an improvement plan produced by Avanti West Coast after the DfT previously handed the operator a six-month contract renewal in October 2022 “is working”.
He said: “The routes Avanti West Coast run are absolutely vital, and I fully understand the frustrations passengers felt at the completely unacceptable services seen last autumn.
“Following our intervention, rail minister Huw Merriman and I have worked closely with local leaders to put a robust plan in place, which I’m glad to see is working.
“However, there is still more work to be done to bring services up to the standards we expect, which is why over this next six months further improvements will need to be made by Avanti West Coast.”
Avanti West Coast runs trains on the West Coast Main Line between London Euston and Glasgow Central, with branches to Birmingham, North Wales, Liverpool, Manchester and Edinburgh.
It is a joint venture between FirstGroup (70 per cent) and Italian state operator Trenitalia (30 per cent).
Avanti West Coast slashed its timetable in August 2022 in a bid to improve reliability.
This came after passengers suffered weeks of short-notice cancellations, partly due to a sharp decline in the number of drivers voluntarily working on rest days for extra pay.
A new timetable introduced in December 2022 with a “significantly reduced reliance on overtime working” has seen the number of weekday services increase from 180 to 264, the DfT said.
The proportion of services cancelled has fallen from nearly 25% in August 2022 to 4.2 per cent in early March, and 90 per cent of trains are arriving within 15 minutes of the schedule, the department added.
FirstGroup also revealed that Andy Mellors has been appointed managing director of Avanti West Coast with immediate effect.
Mr Mellors previously held senior roles at Great Western Railway, South Western Railway and most recently as managing director of the group’s non-franchised rail businesses.
He takes over from First Rail managing director Steve Montgomery, who has been acting managing director of Avanti West Coast since September 2022 following the resignation of Phil Whittingham.
The contract for TransPennine Express – another FirstGroup-owned operator with performance problems – expires on May 28.
This will be “considered separately with a further announcement in due course”, according to the DfT.
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