A HOUSING provider in North Wales is moving all of its services to the cloud via a new partnership with GovTech leader, Civica.

In a new 10-year, £800,000 partnership, North Wales Housing (NWH) will implement Civica’s Cx housing, asset management and contractor workforce software.

Founded in 1974, NWH provides homes and delivers services to more than 2,700 households across North Wales.

The organisation has expertise in homes for older people, offering housing options for those aged 55+, including its extra care schemes.

NWH conducted a series of demonstrations with customers who were engaged as part of the assessment process and will also input into the design and build of a new portal.

Residents will be able to self-serve at the most convenient time, with more automation allowing employees to spend more time with people in need of further help.

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NWH will benefit from improved business resilience and security in the cloud, with better access to data to make more informed investment and operational decisions.

The Civica platform will also support the organisation’s aim to build 500 extra homes in the next five years.

Jayne Owen, finance and resources director at NWH, said: “We were looking for a new housing system which was simple to access and use for our customers and our staff.

“Our aim is to further improve customer and staff satisfaction and we see the Civica platform as paramount to this.

“That said, we recognise this is not an ‘IT’ project but more a cultural transformation project for our organisation.

“Staff engagement so far has been fantastic; we believe this is the key to a successful implementation.” 

Michelle Tyler, divisional managing director of social housing at Civica, added: “Our Cx platform will help improve the quality of data in the system allowing a single view of customers and allowing better and more efficient decision making.

“We’re very pleased to be supporting NWH in this long-term partnership, using our SaaS cloud technology to share all future benefits as we evolve the platform together.”