A NURSING home in Colwyn Bay has been praised for its “friendly and caring” environment, in a Care Inspectorate Wales report.

Colwyn Bay Old Convent Nursing Home, at 15 Lansdowne Road, was inspected on July 27, with a report published earlier this month.

Located at the former site of the Colwyn Bay Convent of Mercy, the nursing home caters for 34 residents, with one resident telling inspectors “care here is excellent and they genuinely care about people”.

The report summary said: “The home is welcoming and staff are friendly and caring. People’s rooms are comfortable and they can spend time in communal areas or access the well-stocked and maintained garden.

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“Personal plans for care and support provide insight into people’s preferences and guide staff appropriately. People like living in the home and feel well cared for. This is supported by relatives and professionals we spoke to.

The service provider ensures the home is well maintained and people have access to the equipment and facilities they require. There is appropriate health and safety monitoring in place, and infection prevention and control policies and procedures are followed by staff to keep people safe.

"Staff told us they are well supported by management. Records show care staff receive training to keep people safe and to meet their care and support needs.

“The quality of the care in the home is routinely monitored by the manager, the RI, and the service provider via feedback from people, their relatives, and the manager’s audits of care delivery."

The inspection found no areas for improvement, therefore no recommendations were made.