A PUB and hotel in Old Colwyn said a person was "removed" from the premises by police after concerns were raised by customers.
The Marine Hotel, on Abergele Road, said an individual staying at the premises was "removed" by North Wales Police officers "within the hour" after concerns about their behaviour were raised with staff.
North Wales Police have confirmed no arrest was made and did not make further comment.
The business said the safety and wellbeing of its guests was its "highest priority" and that it would "never knowingly accommodate anyone who presents a risk to children or the wider public".
A statement issued by the Marine Hotel said: "We are aware of the concerns that have been raised regarding an individual currently staying at our premises.
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"The safety and wellbeing of our guests, staff and visitors is, and always will be, our highest priority. As soon as these concerns were brought to our attention, we took them seriously and are currently in the process of removing the individual from the premises.
"To clarify, we do not carry out criminal background checks ourselves. Before deciding whether to accommodate someone, we are provided with a professional risk assessment by the referring agency, which we use to determine whether it is appropriate to offer accommodation.
"Unfortunately, these assessments do not always provide the full picture, and on rare occasions information that would have affected that decision is not available to us.
"We would never knowingly accommodate anyone who presents a risk to children or the wider public. Had we been made aware of the information that has since come to light, this individual would not have been accommodated at our premises.
"We are proud of the work we do in supporting vulnerable people and providing accommodation to those who genuinely need it. The vast majority of those we accommodate pose no risk and are simply trying to rebuild their lives.
"While every effort is made by all agencies involved to ensure placements are appropriate, there are unfortunately rare occasions where information is incomplete or circumstances come to light that are outside of our control. When that happens, we act swiftly and responsibly.
"We appreciate everyone who has contacted us directly to raise their concerns. We take safeguarding extremely seriously and will continue to work with the relevant agencies to ensure the safety of our guests, staff and the wider community.
"As soon as the issue was reported, it was acted on. The individual was removed by the police within the hour. That’s our commitment to serving the community."
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